Enable the Default Administrative User for Product Families

The access level for any users, including administrators, must be enabled to access or view product families.

To enable the default administrative user:
  1. On the home page, choose Go To > Security Administration.
  2. On the Users/Group page, choose the default admin user.
  3. Click Disassociate User from the Group, if necessary.
  4. Click OK in the dialog box that appears.
    You can ignore any warnings that appear during this process.
  5. Under Product Family/Product Rights, click Add.
  6. Under Product Families, choose All.
  7. Click the Access Level arrow and choose Admin.
  8. Click Save to close the dialog box.
  9. Under Application Country rights, click Add.
  10. Under Product Families, choose All.
  11. Under Countries, choose All.
  12. Select Admin as the Access Level.
  13. Click Save to close the dialog box.
  14. Click Save to save the default admin user.