Known Issues: Calyx RIM

The following general issues and module-specific issues were known at the time this document was published, but (due to time limitations) could not be included in the module-specific user documentation packaged with the software product.

Calyx RIM: Common

Issue Description
26814

(Added on Sep 28, 2021)

Using Prepare for Publishing with the Prepare Cross Reference Leafs option selected results in the Unable to extract checksum error if there is a reference leaf to leaf published to Documentum.
26799

(Added on Dec 23, 2022)

After you use the Bulk eCTD Import for TW submission, the Job Status is set to Scheduled instead of Completed. This is because the tw-regional.xml file does not contain the application code.

Workaround: Use Import eCTD to Application instead of Bulk eCTD Import. See: Import eCTD to Application.

26807

(Added on Dec 23, 2022)

When updating a leaf in an assembly, selecting OnLoad for the Actuate option results in an error message. This is because of the default security settings. Workaround: Update the leaf using API.
26642 Assembly files created by exporting an assembly to the Assembly File (XML) on versions of Calyx RIM starting with 6.2 CHF 4 cannot be imported to Calyx RIM versions 6.2 CHF 3 and earlier.
26637

(Added on Dec 23, 2022)

In Data Administration, the Check for Date-based Notifications menu is not available on the Notification Specifications grid.
26728 In the Global Project Plan wizard, when modifying an active ingredient for a PDS the Withdraw Material that is already selected is not shown in the drop-down list.
26699 Calyx RIM can incorrectly send a Native .PDF file to Calyx RIM Rendering for extraction. Also, while a large file can fail extraction, it might not prevent successful publishing.

Calyx RIM Publisher

Issue Description
26784;

[INC0061598]

When nodes are updated in a Working view via Mass Update Properties, the changes are not applied to the Sequence and Publishing views. The issue occurs for both common and extended attributes of the node.

Workaround: Use the same values for the Mass Update Properties attributes for both Working and Publishing views.

25259;

[00052856]

When modifying Applicant Contact Values for M1 in a US 3-3 assembly, if you Deselect a value it does not re-appear in the selection box. As a workaround, you must save an entry with other contact values and then edit M1 again and select the Applicant Contact Value.
25084;

[00051037, 00052759, 00056925, 00058862]

Deleting large applications or removing multiple sequences from a lifecycle can take can take much longer than expected to produce results.
24019 eCTD import of a US v2.3 (DTD v3.3) application containing sequences submitted as part of a grouped submission is not supported.
20270;

[136797FW]

Links for External Bookmarks are incorrect for split documents in paper published output.

Calyx RIM Outlook add-in

Issue Description
26757 You cannot attach the following items from an e-mail in the add-in forms:
  • Contact - .vcf
  • Calendar (Event) - .ics
  • Outlook e-mails - e-mails without an extension (e-mail chain, single e-mail, and composed e-mail)
26730 When using the API GET request for retrieving the recipients from Microsoft Graph, if the search criteria contains a space, the following error is shown: 500 Internal Server Error
26729 In the Add Notification Recipients field, it is not possible to delete any spaces.
26706 If more than 50 users try to submit a form, the system fails and an error is displayed.
26704 When an API request with invalid product id is sent for CreateSubmissionAndReference, an incorrect error message is displayed.
26639 If Calyx RIM Outlook add-in fails to submit the forms, an incorrect error message is displayed.
26632 An auto-populate functionality does not work for the Product field in the Calyx RIM Outlook add-in forms if the product name starts with an article. Example: "The Product 01", "A Product 123"

In the Calyx RIM Outlook add-in forms, the auto populate does not work for product unless more than 3 characters are typed.

26603 When using the Calyx RIM Outlook add-in desktop version on Windows 10, version 2004 and Outlook version 1908, it is not possible to click the Export button on the Activity History Analysis page.
26598 Trying to change the Calyx RIM Outlook add-in icon takes longer time than expected.
26587 Empty text files cannot be attached using the Browse File button.
26586 In the Calyx RIM Outlook add-in desktop version, even after restarting the Microsoft 365 Outlook, the system fails to override the "Liquent InSight" launch icon.
26585 When trying to attach the files for the Calyx RIM Outlook add-in forms, ToolTips are not displayed for the following:
  • Attach from email button
  • Browse files button
  • "No available items to attach" ToolTip when all the attachments are already attached

Calyx RIM Rendering

Issue Description
26718 When eCTD assembly is published, the validation messages from the backbone generator are not displayed in Job Requests Details.