Known Issues
The following general issues and module-specific issues were known at the time this document was published, but (due to time limitations) could not be included in the module-specific user documentation packaged with the software product.
Calyx RIM: Common
| Issue | Affected Area | Description |
|---|---|---|
| DE29266 (Added on the 31st of January, 2023) | Application, Product, Product Family | When performing the API Post request, if are set for a particular product family, the application values are not created. |
| DE29264 | Application | When creating an application using the Create Application icon, if CTA, IND or CTR is selected as the application type, the fields displayed are different from those displayed while creating an application using the Create Application Wizard. |
| DE29263 (Added on the 31st of January, 2023) | Application, Product, Product Family | When performing the API Post request, if NOT DEFINED is selected in section, the child entities are not created for an orphan application. |
| DE29212 (Added on the 23rd of January, 2023) | Application, Product, Product Family | When performing the API Post request, an application that does not have a product is not created under a product family. Workaround: use override updates to fix this issue. |
| DE29048 (Added on the 23rd of December, 2022) | Notifications wizard | The Send to Concerned Parties option includes the Application and Product Family values on the page. This option should display Application only as there is no dependency on Product Family. |
| DE28641
(Added on the 20th of October, 2022) |
Application, Products | When all the products are disassociated on the Application Attributes page, the system allows disassociation. No warning messages informing that at least one product should be associated to the application is displayed. |
| DE27749
(Added on the 19th of April, 2022) |
Application, Country | For individual users, when the
Application Country Rights for
Product Families is set to
All
and
Countries is set to any rights, navigating to a county from the
tab results in an error.
Workaround: Set the Application Country Rights for Product Families and Countries to All . |
| DE27309
(Added on the 12th of January, 2022) |
Update Product Details Sets, PDS, Substance | When you select or Add Substance from Project Attributes page for the Update Product Details Sets project type, not all the fields are displayed in comparison to the Substance page in PDS. |
| 26814 | Publishing | Using Prepare for Publishing with the Prepare Cross Reference Leafs option selected results in the Unable to extract checksum error if there is a reference leaf to leaf published to Documentum. |
| 26807
(Added on 20th Aug 2021) |
Assembly | When updating a leaf in an assembly, selecting OnLoad for the Actuate option results in an error message. This is because of the default security settings. Workaround: Update the leaf using API. |
| 26799 | eCTD Import | After you use the
Bulk eCTD Import for TW submission, the
Job Status is set to
Scheduled instead of
Completed. This is because the
tw-regional.xml file does not contain the application code.
Workaround: Use Import eCTD to Application instead of Bulk eCTD Import. See: Import eCTD to Application. |
| 26728 | Global Project Plan wizard, PDS | In the Global Project Plan wizard, when modifying an active ingredient for a PDS the Withdraw Material that is already selected is not shown in the drop-down list. |
| 26699 | Assembly | Calyx RIM can incorrectly send a Native .PDF file to for extraction. Also, while a large file can fail extraction, it might not prevent successful publishing. |
| 26642 | Assembly | Assembly files created by exporting an assembly to the Assembly File (XML) on versions of Calyx RIM starting with 6.2 CHF 4 cannot be imported to Calyx RIM versions 6.2 CHF 3 and earlier. |
| 26637;
[INC0045216] |
Administration | In Data Administration, the Check for Date-based Notifications menu is not available on the Notification Specifications grid. |
Calyx RIM Publisher
| Issue | Affected Area | Description |
|---|---|---|
| DE28730 (Added on 4th of November, 2022) | Assembly | The published output location path for reference leafs is empty. |
| DE27966
(Added on the 1st of June, 2022) |
Assembly | The published output files are not exported to Documentum repository if they have Chinese characters in the file name.
Workaround: rename files as per eCTD normalization rules before exporting output. |
| DE27958
(Added on 1st of June, 2022) |
Assembly | After publishing the China assembly, China symbols are present in the name of the STF file. For example:
stf- 4.2.1.1 药效学.xml
Workaround: rename files as per eCTD normalization rules before exporting output. |
| 25259; [00052856] | Create eCTD wizard | When modifying Applicant Contact Values for M1 in a US 3-3 assembly, if you Deselect a value it does not re-appear in the selection box. As a workaround, you must save an entry with other contact values and then edit M1 again and select the Applicant Contact Value. |
| 25084; [00051037, 00052759, 00056925, 00058862] | Assembly | Deleting large applications or removing multiple sequences from a lifecycle can take can take much longer than expected to produce results. |
| 20270; [136797FW] | Assembly | Links for External Bookmarks are incorrect for split documents in paper published output. |
Calyx RIM Registrations
| Issue | Affected Area | Description |
|---|---|---|
| 26821 | Update Application wizard | Trying to update the
UUID field in the
Update Application wizard resulted in the
MetaField [submittorId] does not exist in MetaClass error message. This issue exists for the for the Applications of MAA type with the EU CTR Procedure type and will be resolved in
Calyx RIM 7.2.
Workaround: Update the UUID field using Edit on Application Attributes page. |
| 26818 | Global Project Plan wizard | When you run the
Global Project Plan wizard for the
Clinical Trial
Project Type with the
Create New Event for Existing CTA and/or IND Application(s) option and get to
Select CT Shared Data, select a value and click
Next, it takes a long time to proceed further. This performance issue will be resolved in
Calyx RIM 7.2.
Workaround: Wait for the wizard to proceed. |
Calyx RIM Outlook add-in
| Issue | Affected Area | Description |
|---|---|---|
| DE26820 | Outlook add-in form | You cannot attach the following items from an e-mail in the add-in forms:
|
| DE26804 | Outlook add-in form | When using the API GET request for retrieving the recipients from Microsoft Graph, if the search criteria contains a space, the following error is shown: 500 Internal Server Error |
| DE26803 | Outlook add-in form | In the Add Notification Recipients field, it is not possible to delete any spaces. |
| DE26782 | Outlook add-in form | If more than 50 users try to submit a form, the system fails and an error is displayed. |
| DE26781 | Outlook add-in form | When an API request with invalid product id is sent for CreateSubmissionAndReference, an incorrect error message is displayed. |
| DE26738 | Outlook add-in form | If Calyx RIM Outlook add-in fails to submit the forms, an incorrect error message is displayed. |
| DE26731 | Outlook add-in form | An auto-populate functionality does not work for the
Product field in the
Calyx RIM Outlook add-in forms if the product name starts with an article. Example: "The Product 01", "A Product 123"
In the Calyx RIM Outlook add-in forms, the auto populate does not work for product unless more than 3 characters are typed. |
| DE26715 | Tool Box and Activity History | When using the Calyx RIM Outlook add-in desktop version on Windows 10, version 2004 and Outlook version 1908, it is not possible to click the Export button on the Activity History Analysis page. |
| DE26711 | Add-in meta overrides | Trying to change the Calyx RIM Outlook add-in icon takes longer time than expected. |
| DE26704 | Outlook add-in form | Empty text files cannot be attached using the Browse File button. |
| DE26703 | Add-in meta overrides | In the Calyx RIM Outlook add-in desktop version, even after restarting the Microsoft 365 Outlook, the system fails to override the "Liquent InSight" launch icon. |
| DE26702 | Outlook add-in form | When trying to attach the files for the
Calyx RIM Outlook add-in forms, ToolTips are not displayed for the following:
|
Calyx RIM Rendering
| Issue | Affected Area | Description |
|---|---|---|
| DE26968
(Added on the 23rd of December, 2021) |
Assembly | The assembly files cannot be published to Documentum if their size is 800 mb and more. The distribute job request fails.
Workaround: Ensure that the size of the assembly files is less than 800 mb. |
| DE28324; [TASK0043134, INC0109855]
(Added on the 12th of August, 2022) |
Assembly | Publishing to some printers may result in tab text misplacement. |
| DE26794 | Assembly | When eCTD assembly is published, the validation messages from the backbone generator are not displayed in Job Requests Details. |