Known Issues
The following general issues and module-specific issues were known at the time this document was published, but (due to time limitations) could not be included in the module-specific user documentation packaged with the software product.
Ennov InSight : Common
| Issue | Affected Area | Description |
| 240123 (Added on 9th April, 2024) | Assembly | When using the Prepare Cross Reference Leafs option, if there are multiple reference leafs pointing to the same target leaf, the checksum value is generated for one leaf only. |
| DE32002 (Added on the 29th of August, 2024) | Assembly | After assigning a document on folder from SMB, the PDF Exists value of the document is not set to Yes. |
| DE31898 (Added on the 28th of August, 2024) | Reference Links | If a Documentum folder has two documents with the same name and one of these documents have more than one version, creating a reference to this document results in the reference created to the document with only one version. |
| DE31882 (Added on the 29th of August, 2024) | Assembly |
Trying to rename a document previously assigned to an assembly results in a new name not being displayed in the leaf after a document is reassigned. |
| DE30194 | Entity History Trail | After deleting an entity, the Entity Audit Trail query displays only a row with D (Delete) action instead of both U (Update) and D (Delete) rows. Details about performed action are now displayed in D (Delete) row. |
| DE29212 (Added on the 23rd of January, 2023) | Application, Product, Product Family | When performing the API Post request, an application that does not have a product is not created under a product family. Workaround: use override updates to fix this issue. |
|
DE28641 (Added on the 20th of October, 2022) |
Application, Products | When all the products are disassociated on the Application Attributes page, the system allows disassociation. No warning messages informing that at least one product should be associated to the application is displayed. |
|
DE27749 (Added on the 19th of April, 2022) |
Application, Country |
For individual users, when the Application Country Rights for Product Families is set to All and Countries is set to any rights, navigating to a county from the Application Attributes > Countries tab results in an error. Workaround: Set the Application Country Rights for Product Families and Countries to All . |
| DE29739 | Application, Product Family, Create Submission wizard |
The Create Submission wizard does not work for applications without products when selecting Major Update or Amendment options. When it is opened from: — the Application Attributes page, the error message is displayed. — any other pages, for example: Home > Wizards > Create Submission, the applications with products can be only selected. |
|
DE27309 (Added on the 12th of January, 2022) |
Update Product Details Sets, PDS, Substance |
When you select Global Project Plan > Modify Substance or Add Substance from Project Attributes page for the Update Product Details Sets project type, not all the fields are displayed in comparison to the Substance page in PDS. |
| 26814 | Publishing |
Using Prepare for Publishing with the Prepare Cross Reference Leafs option selected results in the Unable to extract checksum error if there is a reference leaf to leaf published to Documentum. |
|
26807 (Added on 20th Aug 2021) |
Assembly | When updating a leaf in an assembly, selecting OnLoad for the Actuate option results in an error message. This is because of the default security settings. Workaround: Update the leaf using API. |
| 26799 | eCTD Import |
After you use the Bulk eCTD Import for TW submission, the Job Status is set to Scheduled instead of Completed. This is because the twregional.xml file does not contain the application code. Workaround: Use Import eCTD to Application instead of Bulk eCTD Import. See: Import eCTD to Application. |
| 26728 | Global Project Plan wizard, PDS | In the Global Project Plan wizard, when modifying an active ingredient for a PDS the Withdraw Material that is already selected is not shown in the drop-down list. |
| 26699 | Assembly |
Ennov InSight can incorrectly send a Native .PDF file to Ennov InSight Rendering for extraction. Also, while a large file can fail extraction, it might not prevent successful publishing. |
|
26637; [INC0045216] |
Administration | In Data Administration, the Check for Datebased Notifications menu is not available on the Notification Specifications grid. |
Ennov InSight Publisher
| Issue | Affected Area | Description |
|
DE32388 (Added on the 21st of January, 2025) |
Publishing | eCTD 4.0: Working assemblies are not displayed in the Quick Search results. |
|
DE32365 (Added on 7th of December, 2024) |
Publishing | After creating an assembly from an EU 3.1 assembly that is exported, the Submission Type and Submission Unit Type envelope values are not displayed. |
|
DE32346 (Added on 19th of December, 2024) |
Publishing | When importing an eCTD application having leafs with Replace, Append, and Withdraw lifecycle operation performed on them, the values for the following may be missing: Language, Application Version, Version, Font Library, Role, Actuate, and Show. |
|
DE32056 (Added on 20th of September, 2024) |
Assembly | Performance issue is experienced when using the Insert Volume functionality. |
| DE31961 (Added on the 21st of August, 2024) | Assembly |
When a document is assigned from the Secure File System and then the Extract Document Data job is performed, editing the document from the Secure File System and performing the DMS Synchronization results in the creation of two Extract Document Data jobs. |
| DE31940 (Added on the 16th of August, 2024) | Assembly |
Searching for a document to assign using Build Query results in an error. Workaround: Form a search request without Build Query option. |
| DE31934 (Added on the 14th of August, 2024) | Assembly |
After the subsequent volume is inserted into the assembly folder or deleted, the previous volume name changes to the default one. Workaround: Update volume names manually. |
| DE31925 (Added on the 28th of August, 2024) | Create eCTD wizard |
It takes longer than expected to create a 1.1.5 folder using the Create eCTD wizard. Workaround: Create a folder manually or wait for a wizard to complete the folder creation. |
| DE31470 | Publishing | eCTD 4.0: After submitting the publish request with All Leaf Elements and XML options selected, the Publish Request window fails to close. |
|
DE30999 (Added on the 27th of November, 2023) |
Assembly |
eCTD 4.0: After a CV Profile is removed from the Edit Publishing Settings > CV Profiles > Selected section, some of the Sender-defined Keyword values are not displayed on the Additional Information page in the assembly folder. Expected: All fields are displayed on the Additional Information page. The change of CV Profiles for the existing assembly is not supported. |
| DE30247 | Assembly |
After exporting an assembly to XML file, Default Overlay For field does not contain Documents value. Adding the same value to a new assembly created from XML file results in Invalid Reference error. |
| DE29906 | Assembly |
In the Working eCTD 4.0 assembly, when a duplicate folder or a reference leaf is created, the Document ID field fails to inherit the value in the duplicate reference leaf. Workaround: After a duplicate reference leaf is created, recreate it by using the option Convert to Default Leaf first and then Convert to Reference Leaf. |
| DE29855 (Added on the 22th of May, 2023) | Assembly | After re-running the Refresh Tree operation, sequence assembly structure does not update. Workaround: Log out from your user account and log on again. |
| DE29521 (Added on the 23th of March, 2023) | Assembly |
In an assembly, the username format displayed when changing the user in the Owner field is incorrect. Instead of [email protected], firstname.lastname is displayed. |
|
DE28539 (Added on the 28th of September, 2022) |
Assembly |
Operations with eCTD 4.0 assembly can fail if their processing time exceeds four minutes. Workaround: In the assembly created, reduce the number of operated nodes to make the processing time faster. |
|
DE27966 (Added on the 1st of June, 2022) |
Assembly |
The published output files are not exported to Documentum repository if they have Chinese characters in the file name. Workaround: rename files as per eCTD normalization rules before exporting output. |
|
DE27958 (Added on 1st of June, 2022) |
Assembly |
After publishing the China assembly, China symbols are present in the name of the STF file. For example: stf- 4.2.1.1 药效学.xml Workaround: rename files as per eCTD normalization rules before exporting output. |
|
DE27442 (Added on the 9th of February, 2022) |
Assembly | eCTD 4.0: After clicking Lock or Unlock on an assembly folder or an assembly root, the Throbber icon used to indicate an action in progress does not appear and all the folder or assembly elements remain enabled. |
|
20270; [136797FW] |
Assembly | Links for External Bookmarks are incorrect for split documents in paper published output. |
| DE32383 (Added on the 16th of January, 2024) | Data Administrator | If the Display Name exceeds 1000 characters, it is not possible to create and update Senderdefined Keyword Value. |
Ennov InSight Registrations
| Issue | Affected Area | Description |
| DE31108 (Added on the 10th of January, 2024) | Substance, Pharmaceutical Product |
On the Medicinal Product Attributes > Pharmaceutical Products tab, the Pharmaceutical Product Summary column displays the Range value from Concentration Measure Type and does not show all the reference active ingredients. The column should display all the reference active ingredients while hiding the Range value. |
Ennov InSight Outlook add-in
| Issue | Affected Area | Description |
| DE26820 | Outlook add-in form |
You cannot attach the following items from an e-mail in the add-in forms: — Contact - .vcf — Calendar (Event) - .ics — Outlook e-mails - e-mails without an extension (e-mail chain, single e-mail, and composed e-mail) |
| DE26804 | Outlook add-in form |
When using the API GET request for retrieving the recipients from Microsoft Graph, if the search criteria contains a space, the following error is shown: 500 Internal Server Error |
| DE26803 | Outlook add-in form | In the Add Notification Recipients field, it is not possible to delete any spaces. |
| DE26782 | Outlook add-in form | If more than 50 users try to submit a form, the system fails and an error is displayed. |
| DE26781 | Outlook add-in form | When an API request with invalid product id is sent for CreateSubmissionAndReference, an incorrect error message is displayed. |
| DE26738 | Outlook add-in form | If Ennov InSight Outlook add-in fails to submit the forms, an incorrect error message is displayed. |
| DE26731 | Outlook add-in form |
An auto-populate functionality does not work for the Product field in the Ennov InSight Outlook add-in forms if the product name starts with an article. Example: "The Product 01", "A Product 123" In the Ennov InSight Outlook add-in forms, the auto populate does not work for product unless more than 3 characters are typed. |
| DE26715 | Tool Box and Activity History | When using the Ennov InSight Outlook add-in desktop version on Windows 10, version 2004 and Outlook version 1908, it is not possible to click the Export button on the Activity History Analysis page. |
| DE26711 | Add-in meta overrides | Trying to change the Ennov InSight Outlook add-in icon takes longer time than expected. |
| DE26704 | Outlook add-in form | Empty text files cannot be attached using the Browse File button. |
| DE26703 | Add-in meta overrides | In the Ennov InSight Outlook add-in desktop version, even after restarting the Microsoft 365 Outlook, the system fails to override the "Liquent InSight" launch icon. |
| DE26702 | Outlook add-in form |
When trying to attach the files for the Ennov InSight Outlook add-in forms, ToolTips are not displayed for the following: — Attach from email button — Browse files button — "No available items to attach" ToolTip when all the attachments are already attached |
Ennov InSight Rendering
| Issue | Affected Area | Description |
|
DE26968 (Added on the 23rd of December, 2021) |
Assembly |
The assembly files cannot be published to Documentum if their size is 800 mb and more. The distribute job request fails. Workaround: Ensure that the size of the assembly files is less than 800 mb. |
|
DE28324; [TASK0043134, INC0109855] (Added on the 12th of August, 2022) |
Assembly | Publishing to some printers may result in tab text misplacement. |
| DE26794 | Assembly | When eCTD assembly is published, the validation messages from the backbone generator are not displayed in Job Requests Details. |