Technical Support

Technical support is available in North America, Europe, and Japan, Monday to Friday (excluding regional holidays) between 0900 (9:00 A.M.) and 1700 (5:00 P.M.) local time.

If you have questions about this product and you cannot find the information you need in the documentation supplied with this product or in the online Help system at help.liquent.com, please contact the Technical Support team for assistance.

Phone	North America: +1 215-454-2807 | +1 855-404-5930 (toll free) United Kingdom: +44 800-014-8406 (toll free) Japan: +81 782625001 (toll free) All others: +1 215-454-2807 | +1 855-404-5930 (toll free)
E-mail	[email protected]
Customer Portal	https://www.parexel.com/liquent/liquent-customer-care

Be prepared to provide the following information if you call Technical Support:

• Your software serial number
• The type of hardware you are using
• The exact wording of any messages that appeared on your screen
• A detailed description of what happened and what you were doing when the problem occurred
• A description of how you tried to solve the problem
• Any supporting data or files
• The version number of the software you are using (Locate the version number in the About window, using the toolbar icon or the menu option.)